We want you to love our software, but if something isn't right, let us know. If you bought through our website, Fluenz gladly accepts returns of our red boxes within thirty days of delivery. If you want, we'll send you another box for the language you purchased, or any other language you choose to order. If you'd rather have a refund, we'll take care of that, too.
Although we can not issue refunds for boxes bought at other stores, we stand behind our product and will help you with return and refund issues you might face.
Follow these instructions to return or exchange the box:
1. We will need the box itself and all its contents, including the DVD-ROM, the audio CD, the original Fluenz Navigator, the company brochure and the instructions.
2. Place the merchandise in a box with your original invoice, then send the box back to us via mail to the address below. All merchandise purchased with a promotional discount will be refunded for the price paid. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.
3. If you would like to make an exchange contact us as you send the original box back. Make sure you include the invoice along with your merchandise in a box and ship it to the address below. We'll send in-stock items to you right away.
All returns and exchanges should be shipped to:
Fluenz Returns + Exchanges
73 Hidden Valley Rd.
Rochester, NY 14624-2346
Things To Keep In Mind...
All credit card refunds will be placed on the card used for the original purchase.
Please allow 3 weeks from the day you return your package for your account to be credited.
Click the image below to download the latest version of the Fluenz User Guide in PDF format:
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